At MotionMerge Studio LTD, we strive to provide the highest quality video editing services to our clients. We value your satisfaction and aim to ensure a seamless and positive experience. Our refund policy outlines the conditions under which refunds may be granted, ensuring transparency and fairness for both parties.

1. General Conditions for Refunds

• Eligibility: Refund requests must be submitted within 30 days of the delivery of the final product. Refunds are only applicable to services purchased directly from MotionMerge Studio LTD.
• Scope: This policy covers all video editing services offered by MotionMerge Studio LTD, including but not limited to corporate videos, promotional videos, event videos, social media content, and personal projects.

2. Refund Criteria

Refunds may be considered under the following circumstances:

• Non-Delivery of Service: If MotionMerge Studio LTD fails to deliver the final video within the agreed timeframe without prior notice or agreement of a new deadline, you may request a full refund.
• Significant Quality Issues: If the final product has significant quality issues that deviate substantially from the agreed-upon specifications and cannot be rectified through reasonable revisions, a partial or full refund may be granted.
• Incompatibility with Specifications: If the delivered video does not match the agreed-upon project specifications (e.g., incorrect resolution, missing scenes, etc.), and we are unable to rectify the issues, a refund may be issued.
• Technical Issues: If technical issues on our end prevent the completion of the project and cannot be resolved within a reasonable timeframe, a full refund will be considered.

3. Refund Process

• Request Submission: To initiate a refund request, please contact us at support@motionmerge.co.uk with your order details, the nature of the issue, and any relevant supporting documentation or evidence.
• Evaluation: Our team will evaluate the refund request based on the provided information. We may request additional details or clarification to assess the situation accurately.
• Resolution: We aim to resolve refund requests within 10 business days. You will be notified of the outcome via email. If a refund is granted, it will be processed through the original payment method used for the purchase.

4. Exclusions

Refunds will not be issued under the following circumstances:

• Change of Mind: Refunds are not available for clients who change their mind after the commencement of the editing process.
• Minor Issues: Minor issues that do not significantly impact the overall quality or usability of the video, and which can be corrected through revisions, do not qualify for refunds.
• Client-Provided Content: Any issues arising from low-quality, incomplete, or faulty content provided by the client will not be grounds for a refund.

5. Revisions and Corrections

• Initial Revisions: All projects include up to two rounds of revisions to address any issues or changes requested by the client. These revisions are included in the original price and do not affect the refund eligibility.
• Additional Revisions: Requests for additional revisions beyond the initial two rounds may incur extra charges. Such requests will be handled on a case-by-case basis and are not grounds for a refund if the client declines to pay for additional revisions.

6. Confidentiality and Security

• Data Protection: We prioritize the confidentiality and security of your content. Any issues or disputes related to data protection will be addressed in accordance with our privacy policy and data protection regulations.
• File Handling: In the event of a refund, all files and content provided by the client will be securely deleted from our systems, unless otherwise requested by the client.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

• Email: support@motionmerge.co.uk
• Address: MotionMerge Studio LTD, 71-75 Shelton Street, London, England, WC2H 9JQ

We are committed to providing exceptional service and will do our best to address any issues promptly and fairly. Thank you for choosing MotionMerge Studio LTD for your video editing needs.